Knowle House Surgery

Written by a patient

Having had a lobectomy for lung cancer, my consultant said I always needed to keep Prednisolone and antibiotics at home for emergency use. Fortunately I have not needed these medicines for a while. Two days ago I developed what i considered to be a chest infection and did an online request for these meds. I received a reply saying I must do an e consult which I did. I then received a reply saying E consult couldn't do this so I had to text repeat or put in a written request at the surgery. I put in a written request at the surgery this morning and the receptionist said my meds would be at the Knowle House pharmacy by 5pm,.....it wasn,t because the doctor hadn't done my prescription as promised. This happens to be a Friday and because the pharmacy isn't open weekends, I would have to wait until Monday, feeling quite poorly. I managed to a prescription signed by going back yet again to the surgery. This is very frustrating for a cancer patient. Regards Derek Stentiford

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Written by a patient

We moved to this area 18 months ago. I have nothing but absolute praise for the whole Knowle House team. They work under difficult conditions with the increase in patient numbers needing medical assistance due to the ageing population and other factors such as funding (as do all NHS services). Dr Mair has been fantastic and her quick actions have saved my daughters life. We in this country are so lucky to have a free NHS service which is fantastic. Sometimes we do have to wait for appointments however we have to remember that some patients needs are greater than our own and that patience is required. Thank you to the receptionists, call operators, nurses and all Doctors. We as a family are very grateful for all your help.

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Written by a patient

Just tried to make an appointment with my GP as I have some abnormal test results. I have to wait 29 days. This is beyond unacceptable.

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Written by a patient

Overall this is a good surgery. The doctors are fantastic and very professional. The only thing that lets the surgery down is it's lack of organisation. And If you put a prescription in, good god if you get it done in the two days your lucky. Most of the time it gets lost. 3 times in a row mines not been done or been lost. Get it together Knowle house.

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Written by a patient

The receptionist was very helpful and got the Dr to call me back. I had an appointment within and hour and a half. I was very pleased with the service and with Dr Macartney.

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